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Bulky Item Service

The council offers a bulky item service for the removal of bulky household items.

The cost of this service is £23 for 15 minutes of loading time and does not include the collection/removal of the following:

• Brick rubble/concrete
• Plaster Board 
• Asbestos or other hazardous materials
• House clearances
• Paint
• Motorised Vehicles and boat parts, Tyre
• Garden Waste
• Pieces of Wood
• Solid Metals/Cast Iron
• Metal/Steel Baths
• Ceramic/Metal sinks
• Glass/Mirrors
• Black Sacks of Rubbish
• Window Units
• Garage and Patio Doors
• Any item that 2 operatives cannot safely lift

If you have furniture or electrical goods which may be of use to others then you could contact one of the following organisations who may be able to reuse the item, instead of it going to landfill.

• The Emmaus Charity, Archcliffe Fort, Dover. Tel no: 01304 204550
• British Heart Foundation, Castle Street, Dover. Tel no: 08444 994146

To use the Bulky Collection Service please complete our form below or call the Customer Services Team on 01304 872428 where payment can be made by credit or debit card. Your collection day is determined by where you live and will be booked in advance.

Payment can be made by cash or cheque at a Post Office. All Council Offices have a supply of bar coded forms. Please take the form, together with the payment to the Post Office. The bar code will be scanned and a receipt issued. Please send both the receipt and the request to the address on the form.

Booking Form

• Bulky Item Collection Form (pdf)

The items for collection should be placed at or close to the normal point of refuse collection or, if this is not possible, be left at an easily accessible location.

Abortive Calls

In the event that the items are not left out on the agreed date and time, the fee will still remain chargeable (no refund will be given).

If you require any further information or advice about this service, please contact the Customer Services Team on 01304 872428

Bulky Collection FAQ’s

Why am I being given a collection day in advance?
Collection are being organised into areas, this will keep costs down and provide more collections per day. The vehicles have fewer carbon emissions and the customer will know when their collection will be at the time of arranging.

What if the date given is unsuitable?
Another date will be offered but the day will not change, this is to keep costs down. As long as the goods to be collected are easily accessible, placed in the front garden/driveway of the property visible from the kerbside.

What can we collect?
Broadly the same rule as before still applies, if moving house and it is normally taken with you, we will collect it. It must be less than 6 feet (1.8m) and capable of being lifted safely by 2 people.Why not ‘Black Bags’
Black sacks are not considered bulky and should be placed out on refuse day.

Why not Green waste?
In reality green waste that is sent to landfill is unable to decompose properly because, squashed under all the other waste, it doesn’t have any access to air. So instead methane, a powerful greenhouse gas, is produced which contributes to global warming. When you send your green waste to be composted you are not only helping to produce a good quality soil improver you are doing your bit to reduce global warming too!

Why Bulky Items?
We aim to provide a service for larger items that people cannot transport to the CA site themselves. Small but numerous items should be placed out on refuse day. The bulk of our collections are electrical items, and these come under the WEEE directive

What is the WEEE directive?
The Waste Electrical and Electronic Equipment Directive (WEEE Directive) aims to minimise the impact of electrical and electronic goods on the environment, by increasing re-use and recycling and reducing the amount of WEEE going to landfill. It seeks to achieve this by making producers responsible for financing the collection, treatment, and recovery of waste electrical equipment, and by obliging distributors to allow consumers to return their waste equipment free of charge. Further information can be found on the Direct Gov website.

Contact

Dover District Council Wasteline: 01304 872428

Email: waste@dover.gov.uk