Dover District Council - Working For You
Dover District Council continues to improve customer services
and support for our communities, with a number of positive results
highlighted in the latest performance figures for this year.
Figures from the first three quarters of the year include news
that satisfaction of community partners and stakeholders in DDC
support is at 100%. Results also show that 100% of calls
regarding strays and dog fouling were investigated within 3 working
days, and 99% of calls (day service) on noise were responded to
within 5 working days.
The statistics also show that successful work on e-communication
is helping us to help the environment, with an increase of almost
20% in people getting recycling
email alerts, and an increase of almost 35% in those registered
with DDC’s Sign Me
Up campaign, (where households sign up for emails instead of
letters wherever possible).
Results show customer satisfaction rating with DDC customer
services is at 93%, the number of long-term private sector vacant
dwellings returned to occupation/demolished as a direct result of
action by the authority is up on 08/09, and levels of recycling are
up, with levels of participation in recycling schemes up from 56%
in 08/09 to over 70%.
Almost 98% of new reports of abandoned vehicles were
investigated within 24 hours, and levels of unacceptable graffiti
and fly-posting at pre-selected areas were at 0%. We continue to
support communities, with 315 enquiries for additional benefits
claimed by residents aged 60 and over, and the value of these
benefits set at more than £425,000.
Cllr Ian Ward, DDC Cabinet Member for Corporate Resources and
Performance, said: “There are a number of excellent results
here. We are a low taxing authority, and these are difficult
financial times, but we continue to work for our communities and to
deliver a wide range of excellent customer services, and this is
great news for the district.”
Date: 09/03/2010
Contact: Andy Steele
Telephone: 01304 821199
Fax: 01304 872062
Press Office Direct Line: 01304 872020
E-Mail: pr@dover.gov.uk
