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Tenants Guide

The Tenants Guide aims to give information on the Housing support and services we provide for you. The guide also gives other useful information such as telephone contact numbers and practical tips to help keep your home in good condition.

The Tenants Guide provides the following information:

• Guide to Housing Support and Services
• Our promises to you
• Tenant Checklist
• Your rights
• Changes in the terms of your Tenancy
• Ending your Tenancy
• Personal problems
• Rent and Council Tax and Housing Benefit
• How to rent a garage
• Crime and fire prevention
• Domestic refuse, recycling and bulk waste collection
• Repairs and Improvements
• Planned maintenance
• What if you exchange your home?
• What if you apply to buy your home?
• What if you move?
• Support Services
• Neighbour problems
• Anti-Social Behaviour
• How to make a complaint
• Transfers, Exchanges and Right to Buy
• Housing Emergencies

Tenants Guide (PDF)

Contact

Tel: 01304 821199

Email: housing@dover.gov.uk