. 

. 

Housing

Complaints and Appeals

If you are not happy with the service we have provided or a decision we have made, you should in the first instance say so to the person dealing with your case.

If you are still unhappy or dissatisfied, then you should write or e-mail the manager of the appropriate section.

• Housing Needs
  Elly Toye, Housing Needs Manager
• Housing Management
  Sarah Wright, Housing Services Manager
• Repairs
  Dave Ashby, Property Services Manager

Tel: 01304 821199
E-mail: housing@dover.gov.uk

If you are still not happy you can take up your complaint formally by completing our on-line complaints form or writing to the Council's Professional Standards and Registration officer.

If after we have responded to your answer you are still not happy with what you have done or you think we have been guilty of maladministration you can contact the Local Government Ombudsman - http://www.lgo.org.uk

Independent Advice

There are a number of places where you can get independent advice about your housing situation. These include

Citizens Advice Bureau

You can take independent advice from a Citizens Advice Bureau.

• Deal at The Cedars, 26 Victoria Road, 01304 374938
• Dover, Maison Dieu Road (at the back of the Health Centre). 01304 202567

Solicitors
Some local solicitors are able to give advice and support on housing matters. Details can be obtained from the CAB

Shelter
Shelter, Kent Housing Aid Centre is based at Bull Yard, High Street, Ashford.

Local Government Ombudsman
The Local Government Ombudsman can be contacted at The Commission for Local Administration in England, Millbank Tower, Millbank, London, SW1P 4QP

Please note that the Ombudsman will normally only get involved in a complaint once it has exhausted the councils complaints procedures

Contact:

Tel: 01304 821199

Email: housing@dover.gov.uk

Find this page useful?
Please tell us what you think.