Gateway Service
Kent County
Council and Dover District Council have joined up to open a
Gateway Office which provides increased services for
residents including a whole range of voluntary and community
support services.
More services and groups are joining together to match the needs
of our community and the partners list is likely to expand on an
ongoing basis.
More about the Gateway Service
Opening hours:
- Monday to Friday 9am - 5pm
- Saturday 9am - 1pm
Current Services and partners include:
Area Housing Officer Surgeries
A member of the housing team is available to discuss tenancy
queries, repairs, neighbour nuisance, anti-social behaviour, advice
on mutual exchanges and transfers, estate enquiries and any other
housing related issues.
Any queries that cannot be dealt with during surgery time can be
redirected to other departments within the Council.
This service is open to tenants, leaseholders and non
tenants.
If you are unable to attend a surgery there is a Housing
Duty
Officer available at our Whitfield Office Monday to Friday,
9am
To 5pm.
Drop-in sessions at The Gateway are on the last Tuesday in the
month between 10.30am and 11.30pm.
Benefit Claim Assessment
Immediate assessment of claims for Housing and Council Tax
Benefit on site by our in-house benefit assessor.
Care Navigator
The Care Navigator is a FREE, independent and confidential
service for the older adult offering support and information to
help you to solve a need, want or problem you may have. Together we
will explore the options available to you, to give you control and
informed choice. We can also offer support and guidance in
preparing a Support Plan to enable you to lead as independent and
fulfilling a life as you can.
Drop-in sessions on the 2nd and 4th
Wednesday of every month between 9.30am and 12.30pm
Carr Gomm
A national charity providing high quality support and housing
services. We work with people with a variety of needs who
need support because of illness or disability or because they are
experiencing a crisis in their lives. We offer the support that
people need to be able to live independently and achieve their
personal goals – whether that is to get a job, have their own flat
or make new friends.
Drop-in sessions every Monday between 1pm - 5pm
Children and Families Information Service
CFIS provides high quality information to parents, prospective
parents, grandparents and practitioners throughout Kent. We
offer up-to-date, comprehensive, accurate and impartial information
and guidance about childcare, parenting and other related services
together with publications or facilities that could be of benefit
to families with children and young people up to the age of
20.
Drop-in sessions on the third Tuesday of each month between 1pm
- 5pm
Community Alcohol Service
A free and confidential service for anyone who has concerns
about alcohol or alcohol related issues. This service is
aimed at any person who is affected by their own or someone else’s
alcohol use. This is a community based service offering both
short and longer term support, with informal drop-in services also
available across Kent.
For further information please contact:
MountZeehan
St Martins Hospital
Littlebourne Road
Canterbury
CT1 1TD
Tel: 01227 761310
Dover Gateway Drop-in clinic: Every Thursday 12pm – 2pm
Community Warden - Kent County Council
Community Wardens aim to help the people of Kent to live
safely and independently in their neighbourhoods and communities.
They provide a visible uniformed presence to tackle anti-social
behaviour. Many wardens are regarded as the focal point for the
communities they serve and their mobile phone numbers are
accessible to all.
Drop-in sessions on the 1st & 3rd Tuesday of every month
between 10am - 1pm
Citizens Advice Bureau
The Citizens Advice service provides free, independent,
confidential and impartial advice to everyone on their rights and
responsibilities from over 3200 locations. It values diversity,
promotes equality and challenges discrimination and collects
evidence of clients’ problems and uses this to campaign for changes
in policies and services.
Citizens Advice operates nationally and each individual Citizens
Advice Bureau is a registered charity reliant on over 20,000
volunteers and needs to raise funds to provide these vital
services. The majority of the advisers are trained volunteers,
helping people to resolve over 5.5 million problems every year.
A brief initial interview at the gateway may resolve the issue
but if it does not, an appointment can be made at the main bureau
offices with either a generalist or specialist adviser or
caseworker under the legal help umbrella.
Drop-in sessions every Wednesday and Thursday between 10am
- 1pm
Crossroads Care East Kent
Crossroads Care is Britain’s leading provider of support for
carers and people they care for. We work with over 35,000
individuals and their families, helping carers to make a life of
their own outside caring.
Telephone: 08459 456 700
Drop-in sessions every Wednesday between 9.30am and 4.30pm
Dover District Learning Disability Partnership Group
The Dover District Partnership Group was set up to make sure
local people can influence change and make decisions about services
in their area. The Group aims to be a powerful voice for
change in order to improve the quality of life for people with
learning disabilities, their families and carers.
We are available every Tuesday at the Gateway between 2pm and
4pm.
If you need to see a Community Nurse or Care Manager they will
be available at the Gateway every Tuesday between 12pm and 2pm.
Employment, Health & Wellbeing Service
The Employment, Health and Wellbeing service supports
individuals who are experiencing mental health issues to retain
their employment. Referrals can be made by GPs, employers or
employees within Shepway and Dover and is
free. Support is tailored to individual
needs. For further information please telephone 01303
210376 or email folkestone@mcch.org.uk.
Drop-in sessions every 4th Tuesday of the month
between 9.30am - 12pm
Fraud Surgeries
Find out about how and when you should notify about your change
of circumstances.
Don’t delay and be investigated for potential benefit fraud.
Do you know a benefit cheat?
Information will be treated in confidence and investigated to
ensure that the correct benefit goes to the right people.
Don’t let it cost you money.
Email: benefitenquiryunit@dover.gov.uk/
or call 01304 872190
Appointments and drop-in sessions available every other
Tuesday between 1pm and 4pm starting 26th January 2010
Health Trainer Service
FREE one-to-one support for
- Emotional wellbeing
- Healthy eating
- Exercise
- Losing weight
- Sexual health concerns
- Stopping smoking
- Drug and alcohol issues
- Accessing local services
Telephone: 0800 849 4000 (option 3)
Drop-in sessions every Monday, Tuesday and Friday
between 9am - 1pm
HiKent
Kent’s award-winning deaf charity, dedicated to helping anyone
who has a
hearing loss. Free maintenance and batteries for your NHS
hearing aid. Free advice about helpful equipment.
Drop in service every 2nd and 4th Tuesday of the month
between 10am - 2pm
Kent Contact and Assessment Service ( KCAS)
Kent Adult Social Services has a responsibility
to assist people who need support in their daily lives whether
short or long term. We provide services to help maintain or
increase people’s independence and help them lead more fulfilling
lives.
Kent Contact Assessment Service (KCAS) is the main access
point for people wanting to contact Kent Adult Social Services
either about themselves or someone else. KCAS can provide the
following services;
- Information, advice and guidance on a broad range of services
in your community and elsewhere
- Initial contact assessments to find out if you are eligible for
support from Kent Adult Social Services
- Support with on-line self-assessment
- Occupational Therapy equipment and minor adaptations.
Enablement Service
- Urgent care services (from April 2010)
In addition the following equipment is available to
trial with professional support:
- Stair lift
- Bathing equipment
- Riser/Recliner Chair
- Bed Equipment
- Toileting/shower Equipment
Telephone: 08458 247 100, email : contact.assessment.service@kent.gov.uk
KCAS do not receive callers to their office direct but you can
meet KCAS staff at the Dover Gateway every Tuesday and Thursday
between 9am and 5pm.
Migrant Helpline
Migrant Helpline EU Migrant Advice Service provides advice and
support to EU nationals
on employment, health, housing, education, benefits, rights
and responsibilities.
Drop-in sessions every Monday, Wednesday and Friday
between 9.30am - 4pm.
Porchlight
Porchlight is a Kent based homeless charity. Come and see a
friendly member of our team to get advice on benefits, housing and
tenancy sustainment.
If you are homeless or in temporary accommodation please ring
the Kent Outreach Service freephone helpline on
0800 567 7699.
Dover Gateway - Drop-in sessions every Friday between 9am and
1pm
Registrar
The registration service in Kent is responsible for the
registration of births, deaths, marriages and civil
partnerships
occurring within the county. It licenses venues where civil
marriages and civil partnerships may be conducted and registered
and provides citizenship, baby welcoming and renewal of vows
ceremonies.
Every Monday and Wednesday, customers can register births and
deaths at the Gateway, marriages may be registered on a
Thursday.
Appointments must be booked in advance by
calling 08458 247 400 or by visiting
kent.gov.uk.
Rent Surgeries
This is a service for DDC tenants’ only where they can come and
see one of the Council’s Rent Officers’ to discuss any
queries/concerns they may have about their rent account.
Whilst it is a drop-in service, appointments are also made so
there may be times when you have to wait.
The surgeries are held twice a month on a Thursday, from 9am to
12.30pm. To find out when the surgeries are please contact
the Rents’ team on 01304 872296.
Email: rentssection@dover.gov.uk
Drop-in sessions on the 1st and 3rd
Thursday of each month between 9am and 1pm.
RBLI Employment Solutions
A programme to help people with health conditions and
disabilities find employment. Direct support from one of our highly
skilled employment advisers – including:
- Work focused interviews, to help plan the journey back to
work
- A personal work action plan
- Finding the right job
- Advice on CV writing, applying for a job and attending the
interview
- Support in work to make sure the new job is a success
Please contact 01622 795900 or enquiries@rbli.co.uk to make
an appointment.
Appointment sessions every Tuesday and Thursday between 9am and
5pm
Social Care Brokerage
If you have been assessed as needing support from Social
Services you will be offered a Personal Budget - money Social
Services gives you to arrange your own care and support. A Social
Care Broker can help you to think about the care you want, find
resources and services. If you would like to discuss what support a
Broker could offer you please contact:
Drop-in sessions are every Thursday between 10-12pm and 2-
4pm
Southern Housing
Pre-book or drop in to meet with a representative of
Resident Services to discuss or advise on
all related tenancy issues.
Drop-in sessions every 2nd and 4th
Thursday of each month between 10am and 12pm.
Volunteer Centre – Dover
Volunteering can be a leisure activity or provide work
experience or the chance to update or maintain existing skills. The
Volunteer Centre offers a private, confidential discussion to
identify the type of volunteering that best suits someone’s
availability and interests, regardless of age, ability or
employment status and can help people access training and support
to make the most of their volunteering experience.
Drop-in sessions every Tuesday between 9am - 12pm.
Contact Customer Services
Tel: 01304 872428
Email: customerservices@dover.gov.uk
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