Customer Services
Communication Survey
Dover District Council understands the need to have effective
communication with the communities it serves in delivering service
transformation and external regeneration. As a leader and focal
point for the community, the Council needs to be able to
communicate effectively internally, with all residents, local
businesses and stakeholders.
A revised communication strategy has been developed that seeks
to improve on our current ways of communicating with individuals,
employees, businesses, our partners and communities.
Summary of results from Communication Survey
The survey carried out on how Dover District Council
communicates with residents has identified some interesting key
messages.
The survey indicates that over 80% of residents contact the
Council once a year or rarely with over 78% believing the Council
communicates very or quite well.
65% of residents prefer face-to-face communication, 58% prefer
the telephone and now, Email communication is more preferred than
letters by over 30% of residents.
Dover District Council @ your service newsletter is read by over
82% of residents and, encouragingly, the survey shows that nearly
68% of residents feel they get their ideas and opinions across to
the Council.
Over half of respondents would use the Internet to communicate
if it was possible.
Results
|
Q1
|
How often do you need to contact the
council?
|
| |
|
6.8%
|
Weekly
|
| |
|
10.8%
|
Monthly
|
| |
|
21.6%
|
Yearly
|
| |
|
60.8%
|
Rarely
|
|
Q2
|
How well do you think Dover District council has
communicated with you in the past?
|
| |
|
27.0%
|
Very well
|
| |
|
51.4%
|
Quite well
|
| |
|
16.2%
|
Not very well
|
| |
|
4.1%
|
Badly
|
| |
If you answered badly can you give us some more
details
|
| |
9.5%
|
|
Q3
|
Which of the following methods of communication have you
used to contact the Council?
|
| |
|
51.4%
|
Letter
|
| |
|
41.9%
|
Face to Face through the area offices
|
| |
|
16.2%
|
Face to Face through officers.
|
| |
|
12.2%
|
Face to face through Councillors
|
| |
|
74.3%
|
Telephone
|
| |
|
25.7%
|
Email
|
| |
|
9.5%
|
Website
|
|
Q4
|
Which of the following would you prefer to use when
contacting the Council?
|
| |
|
29.7%
|
Letter
|
| |
|
36.5%
|
Face to Face through the area offices
|
| |
|
18.9%
|
Face to Face through officers.
|
| |
|
9.5%
|
Face to face through Councillors
|
| |
|
58.1%
|
Telephone
|
| |
|
31.1%
|
Email
|
| |
|
6.8%
|
Website
|
| |
|
0.0%
|
Text
|
| |
Other (Please specify)
|
| |
8.1%
|
|
Q5
|
Do you read the DDC News ?
|
| |
|
82.4%
|
Yes
|
| |
|
8.1%
|
No
|
| |
|
9.5%
|
Never Heard of it?
|
|
Q6
|
Do you feel that you have had difficulty getting your
ideas and opinions heard by the council?
|
| |
|
24.3%
|
Yes
|
| |
|
67.6%
|
No
|
| |
If yes, can you explain why
|
| |
25.7%
|
|
Q7
|
Surveys sent through the post cost a lot more than ones
that can be completed on the internet, both in time and postage. Is
this an option that would be of interst to you?
|
| |
|
Yes
|
51.4%
|
| |
|
No
|
21.6%
|
| |
|
Don't have internet access
|
27.0%
|
|
Q8
|
If you answered yes to question 7, do you think it would
be a good idea for the Citizens Panel to have its own web page, web
forum or newsletter?
|
| |
|
33.8%
|
Web Page
|
| |
|
21.6%
|
Forum
|
| |
What other methods do you think we could use to communicate
effectively with you?
|
| |
16.2%
|
|
Q9
|
If English is your second language, do you have
difficulty understanding any of our communications?
|
| |
|
1.4%
|
Yes
|
| |
|
16.2%
|
No
|
| |
Please give more detail
|
| |
2.7%
|
|
Q10
|
If you have a disability, how could we make our
communication easier for you?
|
| |
23.0%
|
If you would like more information about the survey please email
communication@dover.gov.uk.
